The Norfolk Hotel, norfolkhoteljersey.co.uk (“we” or “our” or “us”) are committed to protecting your personal data and respecting your privacy.
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You can use your web browser’s cookie settings to determine how our website uses cookies. Information about cookies and how they are used is available at websites such as https://www.aboutcookies.org or http://allaboutcookies.org
Bookings and transactions made through this site are handled by bookingbutton which is a Siteminder.com product. Their privacy policy can be viewed here:
By using our website, you hereby consent to our privacy policy and agree to its terms and conditions.
If you have additional questions or require more information about our privacy policy, please contact us through email at admin@norfolkhoteljersey.co.uk or by post: Norfolk Hotel, 61 La Colomberie, St. Helier, Jersey JE2 4QA
We take no responsibility for, and will not incur any liability in respect of, the content of other websites linked by norfolkhoteljersey.co.uk. Our inclusion of links to websites is purely for user assistance and does not imply any endorsement of views, statements or information contained within.
GDPR
All personal data is collected for legitimate interests, performance of a contract & fulfillment of legal obligations in a transparent manner for the specified, explicit and legitimate purpose of your stay at the hotel and our performance and fulfillment of providing accommodation and associated services. Data is not further processed in a manner that is incompatible with these purposes. Data collection and retention is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
No data is passed to any other parties except when legally required to do so or in order to fulfill an aspect of your stay at the Norfolk Hotel.
We are legally obliged by the Immigration (Hotel Records) (Jersey) Order 1999 to obtain and keep the following information for the time period specified:
Provision of information by visitors
Every person of or over 16 years of age who stays at any premises to which this Order applies shall, on arriving at the premises, inform the keeper of the premises of the person’s full name and nationality.
(2) Every such person who is not an EEA national shall also inform the keeper of the premises –
(a) on arriving at the premises, of the number and place of issue of the person’s passport, certificate of registration or other document establishing the person’s identity and nationality;
(b) on arriving at the premises, of the full address at which the person ordinarily resides; and
(c) on or before the person’s departure from the premises, of the person’s next destination and, if it is known to the person, the person’s full address there.
Records to be maintained by keeper of premises
The keeper of any premises to which this Order applies shall –
(a) require all persons of or over 16 years of age who stay at the premises to comply with their obligations under Article 3, above; and
(b) keep for a period of at least 12 months a record in writing of the date of arrival of every such person and of all the information given to him or her by any such person in pursuance of Article 3,
and every record shall at all times be open to inspection by any police officer or immigration officer or by any other person authorised by the Minister for Home Affairs.
Dependent on your method used to book your stay with us we may hold some or all of the following information about you:
Name, Address, Phone number, email address, date of birth, medical or mobility information. We will only use this information in order to perform and fulfill the provision of accommodation and associated services. Where a client has consensually given medical or mobility information in relation to their stay we will only use this information in order to perform and fulfill the provision of accommodation and associated services and our legal requirements. We will not pass your details to any other business or parties unless legally required to do so or the fulfillment of our contract with you requires so. Personal information other than your name, charges, nationality and any requests will be purged from our system on an annual basis.
If you have booked via a travel agent we will only have received your name and any requests you have made regarding your stay.
Where Assistance Forms or similar have been necessary we will also have received details of medical or mobility requirements relating to your stay from your travel agent. This information is crucial to our performance and fulfillment of providing accommodation and associated services. When filling out the required forms you will have given explicit consent to have this information passed to us. This is regarded as special category data. This information is stored in accordance with DATA PROTECTION (JERSEY) LAW 2018 and is stored for no longer than is necessary to perform and fulfill our providing of accommodation and associated services and our legal requirements.
If you have booked online via channels such as booking.com, expedia, hotels.com or similar we will have received your name, email address, where provided address and contact number. Email addresses are often obscured and use the online booking channel’s own extranet as means of corresponding electronically. Where a client has consensually given medical or mobility information in relation to their stay we will only use this information in order to perform and fulfill the provision of accommodation and associated services and our legal requirements. We will only contact you in relation to your reservation at the hotel. Personal information other than your name, charges, nationality and any requests will be purged from our system on an annual basis.
If you have booked accommodation direct with us either by telephone, email or our website we will require your name, in some cases postal address, in some cases email address and contact number. We will only use this information in order to perform and fulfill the provision of accommodation and associated services. Where a client has consensually given medical or mobility information in relation to their stay we will only use this information in order to perform and fulfill the provision of accommodation and associated services and our legal requirements. We will not pass your details to any other business or parties outside of the company unless legally required or the fulfillment of our contract with you requires so. Personal information other than your name, charges, nationality and any requests will be purged from our system on an annual basis.
If you have booked direct with us either by telephone, email or in person and require flights or ferry travel as part of your package we will require your name as it appears on your passport, your postal address, in some cases email address and contact number. If you are travelling with your own vehicle we will require the registration number.
If you determine that assistance is required on medical or mobility grounds you will be required to complete a self-assessment questionnaire.
We have to be able to pass this information, where relevant, to other companies such as Channel Islands Direct so that your needs can be met during transit and also during your stay. This information will be kept in accordance with our own privacy policy and those of the companies involved (see below).
For bookings that include flights we have to pass your name, address and assistance form (if required) to Channel Islands Direct. We use Channel Islands Direct to fulfill our legal obligation of selling package holidays with flights. Channel Islands Direct are ATOL licenced and ABTA bonded. Channel Islands Direct have stringent GDPR policy which can be viewed on their website
For bookings that include ferry travel we have to pass your name and assistance form (if required) to Condor Ferries Ltd. If you are travelling with a vehicle we will require your registration number. This will be passed to Condor Ferries. Condor Ferries LTD have stringent GDPR policy which can be viewed on their website
Where client data stored is electronically access to all devices is restricted and password protected. All devices are kept updated with latest security patches and all reasonable measures are taken to ensure robust security.
Where client data is kept on paper said data is kept securely with reasonable measures taken to prevent unauthorised access.
When necessary, in most cases, 12 months after guest check-out, client data is securely destroyed.
Client name, room number, room requests and where necessary for operational reasons medical or mobility information is shared within hotel departments. Staff with access to this information adhere to the hotel’s privacy policy. This information is not shared with any parties outside of the business.
Your Rights regarding your data
• Right to access: You have the right to request copies of the personal data we process about you.
• Right to be informed: You have the right to be informed about what we do with your personal data. This is presented in this Privacy Notice.
• Right to rectification: You have the right to request rectification of your personal data if you believe it to be incorrect or if it has changed since you provided the personal data.
• Right to restrict processing: You have the right to request restriction of processing of personal data if you feel that we are not processing this lawfully or you may request to cease the nature of processing under the same circumstances.
• Right to forget: You have the right to request to be forgotten, however, we have certain retention periods for personal data in accordance with legal and contractual obligations and may be required to refuse your request due to these circumstances.
• We can, if necessary, refuse any of the above in certain circumstances.
These rights can be exercised in accordance with the DATA PROTECTION (JERSEY) LAW 2018.
Should you have any questions about your data please contact:
Compliance Officer
T: 01534 632000
E: stay@norfolkhoteljersey.co.uk
P: Norfolk Hotel, 61 La Colomberie, St. Helier, Jersey JE2 4QA
SUPPLIER PRIVACY NOTICE
In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our suppliers, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.
• TYPES OF DATA HELD
We keep several categories of personal data on our suppliers in order to carry out effective and efficient processes.
• Contact name & position (if applicable)
• Business name
• Business address
• Business phone number or mobile if provided
• Business email address
• Business bank details
• Your transactional data with us.
• HOW WE COLLECT DATA
• As a supplier you will provide us with relevant data at account commencement.
• LAWFUL BASIS FOR PROCESSING
We process your data in order to effectively manage the contract / relationship we have with you, including ensuring you are paid correctly, or where it is in our legitimate interests and in order to comply with legal requirements.
• WHAT WE DO WITH YOUR DATA
Data is shared with third parties for the following reasons: Legal obligations, tax returns.
• RETENTION PERIOD
We only keep your data for as long as we need it for, which will be at least for the duration of our business relationship.
Your Rights regarding your data
• Right to access: You have the right to request copies of the personal data we process about you.
• Right to be informed: You have the right to be informed about what we do with your personal data. This is presented in this Privacy Notice.
• Right to rectification: You have the right to request rectification of your personal data if you believe it to be incorrect or if it has changed since you provided the personal data.
• Right to restrict processing: You have the right to request restriction of processing of personal data if you feel that we are not processing this lawfully or you may request to cease the nature of processing under the same circumstances.
• Right to forget: You have the right to request to be forgotten, however, we have certain retention periods for personal data in accordance with legal and contractual obligations and may be required to refuse your request due to these circumstances.
• We can, if necessary, refuse any of the above in certain circumstances.
These rights can be exercised in accordance with the DATA PROTECTION (JERSEY) LAW 2018.
Should you have any questions about your data please contact:
Compliance Officer
T: 01534 632000
E: admin@norfolkhoteljersey.co.uk
P: 65 La Colomberie, St. Helier, Jersey JE2 4QA
COMMERCIAL CUSTOMER PRIVACY NOTICE
In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our customers, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.
• TYPES OF DATA HELD
We keep several categories of personal data on our customers in order to carry out effective and efficient processes.
• Contact name & position (if applicable)
• Business name
• Business address
• Business phone number or mobile if provided
• Business email address
• Business bank details (if applicable)
• Your transactional data with us.
• HOW WE COLLECT DATA
• As a customer you will provide us with relevant data at account commencement.
• LAWFUL BASIS FOR PROCESSING
We process your data in order to effectively manage the contract / relationship we have with you, including ensuring we are paid correctly, or where it is in our legitimate interests and in order to comply with legal requirements.
• WHAT WE DO WITH YOUR DATA
Data is shared with third parties for the following reasons: Legal obligations, tax returns.
• RETENTION PERIOD
We only keep your data for as long as we need it for, which will be at least for the duration of our business relationship.
Your Rights regarding your data
• Right to access: You have the right to request copies of the personal data we process about you.
• Right to be informed: You have the right to be informed about what we do with your personal data. This is presented in this Privacy Notice.
• Right to rectification: You have the right to request rectification of your personal data if you believe it to be incorrect or if it has changed since you provided the personal data.
• Right to restrict processing: You have the right to request restriction of processing of personal data if you feel that we are not processing this lawfully or you may request to cease the nature of processing under the same circumstances.
• Right to forget: You have the right to request to be forgotten, however, we have certain retention periods for personal data in accordance with legal and contractual obligations and may be required to refuse your request due to these circumstances.
• We can, if necessary, refuse any of the above in certain circumstances.
These rights can be exercised in accordance with the DATA PROTECTION (JERSEY) LAW 2018.
Should you have any questions about your data please contact:
Compliance Officer
T: 01534 632000
E: admin@norfolkhoteljersey.co.uk
P: 65 La Colomberie, St. Helier, Jersey JE2 4QA