I think a lot of the reviews are correct.
When you first walk in you think it’s a bit dated but it’s so immaculately clean, the staff are so lovely, attentive and even funny that you soon don’t notice the decor.
This hotel has everything you need, clean rooms, bar, quiet area, outside area.
It’s very central to shops and bus station in St Helier.
Buses are cheap and for us the best way to get around the island.
I would recommend the round the Island tour at the beginning of your holiday to get your barings.

Excellent hotel, very clean, lovely friendly staff and food was superb. The choice of breakfast was wonderful and our waitress could not do enough for us – real personal service. Brian on the desk was so obliging too. One of the best hotels we have ever stayed in. Great location easy to get around by bus. Well worth a. visit.

We stayed at the Norfolk Hotel for a week on a package holiday, the hotel was clean, the staff and service were excellent as was the food, the room was very comfortable and adequate.
The hotel is very close to the Howard Davis park and only a few minutes walk to the shopping centre in St Hellier
All in All an excellent week

Reception staff were very friendly and informative. Room was comfy & very clean.

The staff are all very hospitable, welcoming and helpful. Exceptionally clean everywhere, well maintained. Efficient breakfast service, we didn’t try the evening meals but the choices sounded good. Bus stop right outside the hotel but also easy to walk to main bus station or around St Helier, also a lovely park nearby. Dip in the outdoor pool was refreshing.

All staff are amazing 🤩 will help with anything. Hotel is fabulous. Very professional service aways with a smile 😁 great location. Value for money. Everything fabulous.

Exceptional breakfast, very attentive staff. Spacious and pleasant room, with tea and coffee available.

We stayed here last year and this year spent 4 days here then went travelling in some other of the Channel Islands then came back for a few more days. The staff were all friendly and helpful, especially the man who served us at breakfast. He worked hard but had the personal touch. The hotel is an older building and there are areas all over the place where there are sofas and places to sit and relax. Parking is at the rear of the hotel and can be busy at times, although we had no problems. Very convenient for shopping.

Excellent location to get to the harbour, the Lido, bus station and all the shops and restaurants.

The staff were fantastic and the Hotel was charming and comfortable during my stay.